Syncro
The business, the turning points, and the decisions behind them.
Some sections are still being researched2 / 4
Sections to complete：02 · 05
01 / WHAT IT BUILT
What the company did
Syncro is a US managed-service-provider (MSP) software company whose XMM platform combines RMM (remote monitoring and management), PSA (professional services automation), and Microsoft 365 management in one cloud product for IT service providers. Backed by Mainsail Partners since August 2020, it was an early mover in combining RMM and PSA on a single platform, with month-to-month contracts aimed at emerging MSPs. In 2022 it acquired Watchman Monitoring, adding Mac monitoring capabilities and 400+ customers. In 2024 the company said it was financially healthy and looking to acquire. No failure event for the company was found.
02 / FAILURE REASONS
Material for this section is being gathered and checked. It will appear here once ready.
03 / EVENT HISTORY
Events in the structured record
- Founded and backed
Syncro was founded and received investment from Mainsail Partners in August 2020 to build its combined RMM/PSA platform for MSPs.
- Watchman Monitoring acquired
Syncro acquired Watchman Monitoring, retaining all personnel, adding 400+ customers and Mac monitoring capabilities to its RMM-PSA platform.
04 / CONTEMPORARY REBUILD ASSESSMENT
Difficulty of rebuilding this project today
Material for this section is being gathered and checked. It will appear here once ready.
Overall assessment: Not completed
05 / CAUSAL CHAIN / AFTERMATH
Material for this section is being gathered and checked. It will appear here once ready.