Hipmob
The business, the turning points, and the decisions behind them.
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Sections to complete：02 · 05
01 / WHAT IT BUILT
What the company did
Hipmob was a Y Combinator-backed startup that built live chat, helpdesk, feedback and customer engagement tools embedding directly inside iOS and Android apps. Mobile developers could add in-app chat in minutes, syncing conversation transcripts with CRM and support software such as Zendesk. The company was acquired by the social customer care platform Conversocial in March 2017, which absorbed the Hipmob brand and technology into its own platform.
02 / FAILURE REASONS
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03 / EVENT HISTORY
Events in the structured record
- Company founded
Hipmob launches, bringing live chat, helpdesk, feedback and customer engagement tools to mobile and tablet businesses.
- Acquisition
In March 2017, Conversocial acquires Hipmob in an all-stock deal for its technology and platform; the Hipmob brand is fully absorbed.
04 / CONTEMPORARY REBUILD ASSESSMENT
Difficulty of rebuilding this project today
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Overall assessment: Not completed
05 / CAUSAL CHAIN / AFTERMATH
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