Outbound.io
The business, the turning points, and the decisions behind them.
Some sections are still being researched2 / 4
Sections to complete：02 · 05
01 / WHAT IT BUILT
What the company did
Outbound.io, founded in 2013 in San Francisco by former Nest senior software engineer Dhruvkaran Mehta and Josh Weissburg, was a web-based messaging tool that organized customer messages around actions users took: brands could send targeted messages to customers through SMS, responsive email, web, or push notifications. A Y Combinator alumnus, it raised about 2.07 million dollars and was acquired by Zendesk in May 2017, where the whole team was retained and the product absorbed Zendesk's Connect offering for customer segmentation and push engagement.
02 / FAILURE REASONS
Material for this section is being gathered and checked. It will appear here once ready.
03 / EVENT HISTORY
Events in the structured record
- Company founded
Outbound.io launches as a tool that organizes customer messages around the actions their customers take.
- Seed funding raised
The company raises seed funding from Y Combinator and others, reaching about 2.07 million dollars in total venture capital.
- Acquisition
Zendesk acquires Outbound.io to help brands proactively engage customers; the entire team is retained and existing customers keep the product.
04 / CONTEMPORARY REBUILD ASSESSMENT
Difficulty of rebuilding this project today
Material for this section is being gathered and checked. It will appear here once ready.
Overall assessment: Not completed
05 / CAUSAL CHAIN / AFTERMATH
Material for this section is being gathered and checked. It will appear here once ready.